FAQ

Painters who will give you a quote over the phone or via email without meeting you or visiting your property should be avoided. This is very unprofessional. They have no idea of your specific requirements and maybe just trying to give the lowest quote to close the deal.

We do not give estimates over the phone. There are too many variables to simply give an accurate quote.

We will meet you in person, ask you specific questions to gain a full understanding of your painting and wall covering needs and then provide you with a written detailed estimate including our detailed preparation and painting procedure for a typical home.

We provide each customer we meet with our written step-by-step processes and this allows them to easily understand the cost of painting their home or business and to compare on an “apples to apples” basis our proposal with another proposal.

Unfortunately, many people believe that you can hire any painting contractor and get the same result. Maybe that is why more than 33% of the commercial painters that were in business 5 years ago are long gone.

We recognize that most people experience some anxiety in looking for and hiring a contractor to work in their homes. Our company policy is to conduct pre-employment screening to obtain background checks and complete drug testing on all of our employees.

Most important to our customers: we ONLY use employees for painting projects. This is in sharp contrast to many of our competitors that use day laborers or subcontractors. The reason is simply to make more money at the customer’s expense.

We provide a 7-year warranty on all of our projects. This is as much as 7 times longer as most of our competitors. We have been in business in Fort Worth since 1985 so you can feel confident that we will be around to honor our warranty.

We want our customers to know that their project will still be looking good long after the last piece of hardware is reinstalled.

Our insurance agent will send you our Certificate of Insurance directly so you will know we are covered. It is not a good idea to accept the certificate directly from the contractor because this isn’t proof that the coverage is current.

One more thing – some painting contractors in Fort Worth claim to have “Workers Compensation” insurance. Workers Compensation Insurance does NOT cover sub contractors or day laborers. If a subcontractor or day laborer gets hurt on the job, you will be responsible if the contractor doesn’t have the proper insurance.

Yes, and you should call the business references and at least 3 of the customers references.
We provide bank and supplier references so that you can be comfortable that we are a legitimate business.
We provide 50 customer references so that you know we have a lot of happy customers. If a painting contractor can only provide 3 or even 5 references, maybe they aren’t delivering a consistently high level of service

We are proud members of the PDCA (Painting & Decorating Contractors of America) and we abide by their Codeof Ethics. Trade associations are designed to establish standards for the industry.

Hiring a member of the PDCA insures that your painting contractor knows the correct safety procedures; the value of proper and complete prep work; which paints to use and how to apply them; the correct cleanup procedures; is fully licensed and insured and will faithfully fulfill every aspect of every contract.

The PDCA website is www.PDCA.org if you would like to contact them.

The economy has taken its toll on many businesses. I have operated Supreme Painting continuously since 1985 and have never filed for bankruptcy.

This is a good question to ask because some less-than-desirable folks have folded their painting business and burned suppliers and customers. Unfortunately, because there aren’t any licensing laws in Texas, these same folks then start up another painting business. Avoiding these folks is a smart move.

Ask everyone to provide the names of each company, partnership, Limited Liability Company or other business that they have been an owner in and then check them out on Google. It is simply a smart way to hire.

Yes, we accept VISA, MasterCard, and Discover for all services. You will simply use your credit card to pay according to our agreement. Some companies may charge you an additional fee or % in order to use a credit card. That seems unethical to us and we don’t require it.

Simply call us at (817) 457-9353 to set up our visit.

If we happen to miss the call – we will call you back in 2 hours. Really!

After we meet with you, we will either provide our agreement immediately or within 24 hours – in rare cases, 48 hours.

I am proud to say that our clients feel comfortable providing us with their key or security code. We do like to speak to you each day to give you an update.

We will give you in writing an approximate start and finish date. Unless we are delayed by things like a hurricane we should finish on time.

Yes. We will provide the appropriate information to your HOA.

Yes. We offer multiple products that meet or exceed VOC (Volatile Organic Compounds) regulations for low VOC and odor.

No, Our processes are designed to not interfere with your normal routines. This is to ensure you a Great Experience!